Frequently Asked Questions

Everything you need to know about your ShadyVEU shopping experience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

Do your sunglasses provide UV protection?

Yes, all ShadyVEU eyewear features UV400 lenses that block 100% of harmful UVA and UVB radiation to keep your eyes protected and stylish.

What is your return policy?

We offer a 30-day return policy on all unworn items in their original packaging. Please visit our returns portal to start a claim and receive a prepaid shipping label.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

How can I track my package?

Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Are your frames adjustable?

Most of our polycarbonate and metal frames are designed for a comfortable fit, but we recommend visiting a local optician for professional adjustments to ensure the perfect alignment for your face shape.